Fetch the Asset Needed for a New Ticket
Put the right generated file in the responder's hands immediately.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Asset
Tool to retrieve a specific asset by its id. use when you need to fetch metadata or download url of an existing asset after its generation.
Why this helps
Responders lose time locating the document, image, or export needed for a customer request.
- Shorten asset lookup time
- Return a direct download URL
- Keep file context with the ticket report
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cloudlayer once.
- 2Create an automation and state how the asset ID will be identified or supplied.
- 3Ask Notis to retrieve the matching Cloudlayer asset and report its metadata or URL.
- 4Choose New Zendesk Ticket as the trigger.
- 5Select the report channel and test with a ticket that references an asset.
Questions about this workflow
Where does the asset ID come from?
It must be present in the ticket context or supplied in your instruction; Notis cannot invent an ID.
Can this download the file?
Cloudlayer can return an existing asset's metadata or download URL.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cloudlayer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cloudlayer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Cloudlayer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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