Surface Recent Assets When a New Ticket Arrives
Find the latest generated documents without searching another dashboard.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Assets
Tool to list the ten most recent assets. use when you need to retrieve your latest cloudlayer assets.
Why this helps
Useful PDFs and images disappear into asset lists after they are created.
- Locate recent customer artifacts faster
- Keep ticket review connected to assets
- Reduce duplicate document generation
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cloudlayer in Notis.
- 2Create an automation with a prompt describing the asset review.
- 3Ask Notis to list recent Cloudlayer assets and relate them to the new ticket when possible.
- 4Select New Zendesk Ticket as the trigger.
- 5Choose a report destination and test with one ticket.
Questions about this workflow
How many assets are returned?
The Cloudlayer action lists the ten most recent assets.
Will it prove an asset belongs to the ticket?
Only if names, metadata, or context provide that relationship; otherwise Notis reports the available matches.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cloudlayer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cloudlayer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Asset
Tool to retrieve a specific asset by its id. use when you need to fetch metadata or download url of an existing asset after its generation.
New User Created
Triggered when a new user is created in Zendesk.
Get API Status
Tool to test api reachability. use when checking if the cloudlayer api is available.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Tool to convert base64-encoded html to an image. use when you need to render raw html or a url into png, jpeg, or webp after content load.
Convert HTML to PDF
Tool to convert html or a public url into a pdf document. use when you need programmatic pdf generation from html content.
List Assets
Tool to list the ten most recent assets. use when you need to retrieve your latest cloudlayer assets.
List Storage Configurations
Tool to retrieve a list of all storage configurations. use after authenticating to cloudlayer to view your account's storage settings.
Convert URL to Image
Tool to convert a webpage url to an image. use when dynamic screenshot parameters are needed.
Connect any two apps with Notis in the middle.
Zendesk and Cloudlayer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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