Get the latest Cloudflare ruleset from Zendesk
Give responders the current ruleset before they diagnose or recommend a change.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Ruleset
Tool to fetch the latest version of a ruleset by ID. Use after you have the ruleset scope and ID.
Why this helps
Escalations lose time when teams work from an outdated ruleset snapshot.
- Improve diagnosis quality
- Reduce stale configuration decisions
- Keep security context accessible
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cloudflare in Notis once.
- 2Create an automation named Ruleset version check.
- 3Tell Notis to fetch the latest ruleset for the confirmed ID named in each ticket.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one escalation ticket.
Questions about this workflow
Does it change the ruleset?
No. It fetches the latest version for review.
What if the ticket has only a phase name?
Have Notis request the ruleset ID or use a separate lookup step supplied by the user.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cloudflare api key. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cloudflare api key actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create DNS Record
Tool to create a new DNS record in a Cloudflare zone. Use when you need to add a record (A, CNAME, TXT, MX, etc.) to a specified zone.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Zone Lockdown Rule
Tool to create a Zone Lockdown rule. Use when you need to restrict access to specific URL patterns to defined IPs/CIDR ranges. Use after confirming zone_id.
New User Created
Triggered when a new user is created in Zendesk.
Create Rule in Ruleset
Tool to add a rule to an existing ruleset. Use when you need to append or insert a new rule in a Cloudflare ruleset.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Ruleset
Tool to create an account- or zone-scoped ruleset. Use after defining your ruleset details and selecting the correct scope.
Delete DNS Record
Tool to delete a DNS record. Use when you need to remove a specific DNS record from a zone after confirming both zone and record IDs.
Delete DNSSEC
Tool to delete DNSSEC records for a zone. Use after disabling DNSSEC at the registrar to remove DNSSEC configuration.
Delete Rule from Ruleset
Tool to delete a specific rule from a ruleset. Use when you need to remove an outdated or incorrect rule from an account or zone ruleset after confirming IDs.
Delete Ruleset
Tool to delete all versions of a ruleset. Use when you need to remove a ruleset from an account or zone after confirming no references exist.
Connect any two apps with Notis in the middle.
Zendesk and Cloudflare api key, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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