Review Cloudflare monitors from Zendesk tickets
Give availability tickets the monitor inventory needed for a focused first response.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Monitors
Tool to list all load-balancer monitors in a cloudflare account. use after creating or updating monitors to retrieve a paginated list.
Why this helps
Support agents wait for infrastructure context when a service appears unhealthy.
- Speeds availability triage
- Reduces duplicate investigation
- Creates consistent incident notes
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cloudflare once.
- 2Create an automation that lists monitors and summarizes those relevant to the ticket's service or account.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report destination and test with one availability ticket.
Questions about this workflow
Does this change monitor settings?
No. It lists monitors for investigation.
What if the ticket lacks an account ID?
Notis should report the missing identifier and avoid an ambiguous lookup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cloudflare. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cloudflare actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create DNS record
Tool to create a new dns record within a specific zone. use after obtaining the zone id to programmatically add dns entries.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create WAF List
Tool to create a new empty waf list for the account. use after confirming the account id. example: create list(account id="<id>", kind="ip", name="blocklist")
New User Created
Triggered when a new user is created in Zendesk.
Create Zone
Tool to create a new zone. use after confirming account id when adding a domain to cloudflare.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete DNS Record
Tool to delete a dns record within a specific zone. use after confirming zone and record ids. example: "delete dns record 372e6795... from zone 023e105f4ecef..."
Delete WAF List
Tool to delete a waf list. use when you need to remove a list after verifying no filters reference it. example: delete list(account id="<account id>", list id="<list id>")
Delete Zone
Tool to delete a zone. use after confirming the zone identifier to permanently remove a dns zone from your cloudflare account. example: delete zone(zone identifier="023e105f4ecef8ad9ca31a8372d0c353")
List WAF Lists
Tool to fetch all waf lists (no items) for an account. use after confirming account id.
List Account Members
Tool to list members of a given cloudflare account. use after confirming the account id.
Connect any two apps with Notis in the middle.
Zendesk and Cloudflare, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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