Update Cloudflare DNS from approved Zendesk tickets
Move approved DNS requests from support queue to execution with a clear validation step.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update DNS record
Tool to update an existing dns record within a specific zone. use after confirming both zone and record identifiers; only provided fields are modified.
Why this helps
Approved DNS requests still wait in queues because the final console update is easy to miss.
- Shortens approved change turnaround
- Keeps identifiers explicit
- Creates an execution report
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cloudflare in Notis.
- 2Create an automation that checks approval, zone ID, record ID and requested fields before updating.
- 3Choose New Zendesk Ticket as the trigger.
- 4Select a report channel and test with one approved ticket.
Questions about this workflow
Will it update unspecified fields?
No. Cloudflare modifies only the fields provided in the action request.
What happens without approval?
Notis should report that approval is missing and avoid the update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cloudflare. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cloudflare actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create DNS record
Tool to create a new dns record within a specific zone. use after obtaining the zone id to programmatically add dns entries.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create WAF List
Tool to create a new empty waf list for the account. use after confirming the account id. example: create list(account id="<id>", kind="ip", name="blocklist")
New User Created
Triggered when a new user is created in Zendesk.
Create Zone
Tool to create a new zone. use after confirming account id when adding a domain to cloudflare.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete DNS Record
Tool to delete a dns record within a specific zone. use after confirming zone and record ids. example: "delete dns record 372e6795... from zone 023e105f4ecef..."
Delete WAF List
Tool to delete a waf list. use when you need to remove a list after verifying no filters reference it. example: delete list(account id="<account id>", list id="<list id>")
Delete Zone
Tool to delete a zone. use after confirming the zone identifier to permanently remove a dns zone from your cloudflare account. example: delete zone(zone identifier="023e105f4ecef8ad9ca31a8372d0c353")
List WAF Lists
Tool to fetch all waf lists (no items) for an account. use after confirming account id.
List Account Members
Tool to list members of a given cloudflare account. use after confirming the account id.
Connect any two apps with Notis in the middle.
Zendesk and Cloudflare, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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