Bring Cloudcart payment history into Zendesk investigations
See the payment trail before asking the customer to repeat details.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Order Payment
Tool to retrieve a list of order payments. use when you need to view payments for orders, optionally filtered by order id or status. useful after creating or updating orders to inspect their payment history.
Why this helps
Payment investigations stall when transaction history is separated from the support conversation.
- Speed up payment investigations
- Reduce repeated customer questions
- Improve escalation quality
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cloudcart in the Notis portal.
- 2Create an automation describing which payment evidence to retrieve and summarize.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose the report destination and test with one payment issue ticket.
Questions about this workflow
Can this issue refunds?
No. It retrieves payment history for review; refund decisions remain an explicit action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cloudcart. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cloudcart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add to Cart
Tool to add an item to the cart. use after confirming a product selection with desired quantity.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Clear Cart
Tool to remove all items from the specified cart. use when you need to empty the cart before adding new items or starting over.
New User Created
Triggered when a new user is created in Zendesk.
Create Category
Tool to create a new category. use when you need to add organizational structure to your product catalog.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Customer
Tool to create a new customer in cloudcart. use when you need to register a new customer profile. provide validated customer details (name, email, and password).
Create Order
Tool to create a new order. use after assembling customer id, cart items, and optional addresses/payment info.
Create Product
Tool to create a new product. use when you have all details and want to add it to cloudcart.
Create Variant
Tool to create a new product variant for a given product. use when you need to add a variant with specific sku, price, and options.
Create Variant Option
Tool to create a new variant option for a specific product variant. use when you need to add an option (e.g., 'large') with an optional price adjustment to an existing variant.
Connect any two apps with Notis in the middle.
Zendesk and Cloudcart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Cloudcart.