Create a Close follow-up task from a new Zendesk ticket
Keep important ticket follow-up visible where your team already manages work.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Task
This tool creates a new task in close.com. tasks are used to track to-do items and can be associated with leads. the tool will create a task with the specified parameters using the provided text, due date, and is complete flags.
Why this helps
Ticket requests can require sales or account follow-up that gets lost after support responds.
- Capture cross-team follow-up
- Reduce dropped requests
- Give tasks useful ticket context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Close in Notis.
- 2Create an automation named for ticket follow-up.
- 3Tell Notis to create a Close task from each new ticket and summarize the requested next step.
- 4Select the New Zendesk Ticket trigger and a report destination.
- 5Test with one real ticket and adjust the instruction if needed.
Questions about this workflow
Can Notis summarize the ticket?
Yes. Ask it to include a concise summary and the requested follow-up in the Close task.
Can this be used for escalations?
Yes. The instruction can focus on tickets that need account, renewal, or sales attention.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Close. A trigger fires from one place; an action lands in another.
Zendesk triggers
Close actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create SMS Message
This tool creates a new sms message in close. the tool allows sending immediate sms messages or logging received sms messages using the provided phone numbers and message content. it includes parameters such as local phone, remote phone, text, status, and source.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Call
Creates a new call record in close.com. this tool allows you to log both inbound and outbound calls associated with a lead, supporting parameters such as lead id, direction, and optional support for contact id, phone, duration, note, recording url, and user id.
New User Created
Triggered when a new user is created in Zendesk.
Create Lead
This tool creates a new lead in close crm. it allows users to create a lead with basic company information and optional contact details, including company name, description, website url, lead status, contacts, and addresses. it operates by sending a request to the api endpoint /lead/ on the close crm platform.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Task
This tool creates a new task in close.com. tasks are used to track to-do items and can be associated with leads. the tool will create a task with the specified parameters using the provided text, due date, and is complete flags.
Delete Call
This tool allows you to delete a specific call activity in close.com. it is useful for removing incorrectly logged calls or cleaning up call records. the action deletes a call activity using its unique call id and cannot be undone.
Get Notes
This tool retrieves a list of note activities from close. it allows users to fetch notes with optional filtering parameters, including filtering by lead id, user id, and date ranges. the tool returns details such as note content, creation and update dates, and any associated attachments.
Connect any two apps with Notis in the middle.
Zendesk and Close, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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