Welcome new Zendesk users by SMS
Turn a new Zendesk user record into a helpful first touch without manual follow-up.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Send SMS Messages
Tool to send one or more SMS messages via ClickSend. Use when you need to send SMS messages to recipients. Supports up to 1000 messages per API call and provides detailed status for each message.
Why this helps
New users can wait too long for confirmation while your team handles other work.
- Confirm receipt instantly
- Reduce manual welcome work
- Create a consistent first response
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClickSend in the Notis portal.
- 2Create an automation named New user welcome SMS.
- 3Tell Notis to send a friendly welcome SMS using the new user's available contact details.
- 4Choose New User Created as the trigger.
- 5Select a report channel, then test with one real new user.
Questions about this workflow
What if the new Zendesk user has no phone number?
Notis can skip the SMS and report that the required phone detail was unavailable.
Can the message be personalized?
Yes. Tell Notis which available user details and welcome wording to use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to ClickSend. A trigger fires from one place; an action lands in another.
Zendesk triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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