Acknowledge new Zendesk tickets by SMS
Let customers know their request is in the queue before your team can respond fully.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send SMS Messages
Tool to send one or more SMS messages via ClickSend. Use when you need to send SMS messages to recipients. Supports up to 1000 messages per API call and provides detailed status for each message.
Why this helps
Customers may send follow-up messages when they receive no immediate confirmation.
- Set expectations quickly
- Reduce duplicate follow-ups
- Give agents more uninterrupted focus
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClickSend in the Notis portal.
- 2Create an automation named Ticket receipt SMS.
- 3Tell Notis to send a concise acknowledgment SMS using the new ticket's available requester and ticket details.
- 4Choose New Zendesk Ticket as the trigger.
- 5Select a report channel, then test with one real ticket.
Questions about this workflow
Can the SMS include the ticket number?
Yes. Ask Notis to include the ticket identifier available in the event.
What if no mobile number is available?
Notis can report the missing number and skip sending.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to ClickSend. A trigger fires from one place; an action lands in another.
Zendesk triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Zendesk Ticket
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Connect any two apps with Notis in the middle.
Zendesk and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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