Send a multimedia ticket follow-up
Deliver screenshots, diagrams, or other approved media when a text alone will not resolve the request.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send MMS Messages
Tool to send MMS messages with media attachments to recipients. Use when you need to send multimedia messages with images or media files to one or more phone numbers.
Why this helps
Customers can lose time when support instructions require visual context that is sent later by hand.
- Give clearer instructions
- Reduce back and forth
- Speed up issue resolution
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClickSend in the Notis portal.
- 2Create an automation named Ticket MMS follow-up.
- 3Tell Notis to send an MMS with the approved media and concise guidance when the new ticket contains a suitable recipient and attachment context.
- 4Choose New Zendesk Ticket as the trigger.
- 5Select a report channel, then test with one real ticket and approved media.
Questions about this workflow
Can it send any attachment from Zendesk?
Specify which approved media may be used and ask Notis to skip unsupported files.
Is MMS available for every destination?
Availability depends on ClickSend support and the recipient destination.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to ClickSend. A trigger fires from one place; an action lands in another.
Zendesk triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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