Report delivery issues tied to support tickets
Create a clear ClickSend delivery issue record when a ticket exposes a failed customer message.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Delivery Issue
Tool to create a delivery issue report in ClickSend. Use when you need to report problems with message delivery such as messages not being received or delivery failures.
Why this helps
Messaging failures can disappear inside ticket threads without a separate operational record.
- Make failures visible
- Create a follow-up trail
- Improve delivery troubleshooting
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClickSend in the Notis portal.
- 2Create an automation named Ticket delivery issue report.
- 3Tell Notis to create a ClickSend delivery issue when the new ticket contains evidence of a failed or missing message.
- 4Choose New Zendesk Ticket as the trigger.
- 5Select a report channel, then test with one real ticket containing a known issue.
Questions about this workflow
Will this inspect all historical tickets?
No. It runs when a new Zendesk ticket is created.
What counts as evidence?
Define the delivery failure signals in your plain language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to ClickSend. A trigger fires from one place; an action lands in another.
Zendesk triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Account Usage by Subaccount
Tool to retrieve account usage statistics by subaccount for a specific month and year. Use when you need to view usage breakdown across subaccounts for billing or monitoring purposes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Account Activation Token
Tool to send an account activation token for verification. Use when you need to verify a new user account via SMS or other verification method.
New User Created
Triggered when a new user is created in Zendesk.
Verify New Account
Tool to verify a new ClickSend account using an activation token. Use when you need to activate a newly created account with the token received during registration.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Calculate Post Letter Price
Tool to calculate the price for sending post letters without actually sending them. Use when you need to estimate the cost of postal letters before sending.
Calculate SMS Campaign Price
Tool to calculate the price for an SMS campaign before sending. Use when you need to estimate costs for an SMS campaign to a contact list. Pricing depends on the number of recipients, message length, and destination countries.
Create Email Delivery Receipt Automation
Tool to create an email delivery receipt automation rule in ClickSend. Use when you need to set up automated actions to trigger when email delivery receipts are received.
Create Inbound Fax Automation
Tool to create a new inbound fax automation rule in ClickSend. Use when you need to set up automated actions to trigger when inbound faxes are received.
Create Fax Delivery Receipt Automation
Tool to create a fax delivery receipt automation rule in ClickSend. Use when you need to set up automated actions to trigger when fax delivery receipts are received.
Connect any two apps with Notis in the middle.
Zendesk and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business ClickSend.