Create an inbound SMS rule for ticket replies
Prepare a reply path for customers who continue the conversation by text.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Inbound SMS Automation
Tool to create a new inbound SMS automation rule in ClickSend. Use when you need to set up automated actions to trigger when inbound SMS messages are received.
Why this helps
Text replies can arrive without a defined handling rule, creating missed follow-up work.
- Make reply handling explicit
- Reduce missed text responses
- Support consistent triage
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClickSend in the Notis portal.
- 2Create an automation named Ticket reply SMS rule.
- 3Tell Notis to create the ClickSend inbound SMS automation required for the ticket's approved reply workflow.
- 4Choose New Zendesk Ticket as the trigger.
- 5Select a report channel, then test with one real ticket and confirm the rule settings.
Questions about this workflow
Does this read inbound messages?
It creates the ClickSend inbound SMS automation rule. Handling incoming messages depends on the configured rule.
Can the rule be created for every ticket?
Tell Notis to create it only when the ticket context requires text reply handling.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to ClickSend. A trigger fires from one place; an action lands in another.
Zendesk triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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