Add delivery receipts for ticket SMS
Make outbound support texts easier to monitor by configuring delivery status notifications.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Add SMS Delivery Receipt Webhook
Tool to add a test SMS delivery receipt webhook in ClickSend. Use when you need to configure a webhook URL to receive SMS delivery receipts or set it to 'poll' for manual retrieval.
Why this helps
Agents may not know whether a critical ticket message actually reached the customer.
- Improve delivery visibility
- Support faster retries
- Reduce uncertainty for agents
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClickSend in the Notis portal.
- 2Create an automation named Ticket SMS receipt setup.
- 3Tell Notis to add the approved ClickSend SMS delivery receipt webhook needed for the ticket messaging workflow.
- 4Choose New Zendesk Ticket as the trigger.
- 5Select a report channel, then test with one real ticket and verify the receipt endpoint.
Questions about this workflow
Does this send an SMS?
No. It configures delivery receipt handling for a ticket messaging workflow.
Can the webhook use polling?
ClickSend supports a poll option for manual retrieval when appropriate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to ClickSend. A trigger fires from one place; an action lands in another.
Zendesk triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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