Review ClickMeeting session Q&A from Zendesk
Answer post-event questions with the original Q&A in view.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Session Q&A History
Tool to retrieve the q&a history for a specific session. use after confirming session id to list all questions and answers asked during the session.
Why this helps
Support teams repeat research because event questions are hard to retrieve later.
- Speed up post-event replies
- Preserve the original question context
- Reduce repeated research
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClickMeeting in Notis once.
- 2Create an automation and describe which post-event tickets require Q&A history.
- 3Tell Notis to retrieve the session Q&A using the conference and session details in the ticket.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel, then test with one post-event question.
Questions about this workflow
What details identify the session?
The ticket needs a valid session identifier or enough context for you to provide one.
Can Notis highlight unanswered questions?
Yes. Ask it to identify questions without a recorded answer.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Clickmeeting. A trigger fires from one place; an action lands in another.
Zendesk triggers
Clickmeeting actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Conference
Tool to create a new conference. use when you need to schedule or start a meeting/webinar after authentication.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in your clickmeeting account. use when you need to add or pre-register an attendee before scheduling an event.
New User Created
Triggered when a new user is created in Zendesk.
Delete Conference
Tool to delete a specific conference. use after confirming the conference is no longer needed.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Recording
Tool to delete a specific recording for a conference room. use when you need to remove an unwanted or outdated recording after confirming the conference and recording ids. deletion is irreversible.
Delete Recordings
Tool to delete all recordings for a conference room. use when you need to clear all saved recordings for a specific conference before archiving or reusing it.
Generate Autologin URL
Tool to generate an autologin url for a conference participant. use when you need to provide direct access to a conference room without separate login.
Generate Session PDF Report
Tool to generate a pdf report for a specific session. use when you need to download session analytics as a pdf file.
Get Chat Details
Tool to retrieve details of a specific chat session. use when you have the chat id and need its metadata and messages.
Connect any two apps with Notis in the middle.
Zendesk and Clickmeeting, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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