Review ClickMeeting chats from Zendesk tickets
Bring event conversation context into the next support response.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Chats
Tool to retrieve a list of all chat sessions. use when you need to list available chats in your account.
Why this helps
Follow-up loses accuracy when chat history is separated from the support ticket.
- Improve follow-up quality
- Reduce repeated questions
- Connect event and support context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClickMeeting in Notis once.
- 2Create an automation and describe which tickets should trigger a chat lookup.
- 3Tell Notis to retrieve ClickMeeting chats relevant to the conference or topic in the ticket.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel, then test with one chat-related ticket.
Questions about this workflow
What if the ticket has no conference id?
Notis reports that more context is needed to identify the relevant chat.
Can it summarize the chats?
Yes. Ask for a concise summary focused on the ticket issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Clickmeeting. A trigger fires from one place; an action lands in another.
Zendesk triggers
Clickmeeting actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Conference
Tool to create a new conference. use when you need to schedule or start a meeting/webinar after authentication.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in your clickmeeting account. use when you need to add or pre-register an attendee before scheduling an event.
New User Created
Triggered when a new user is created in Zendesk.
Delete Conference
Tool to delete a specific conference. use after confirming the conference is no longer needed.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Recording
Tool to delete a specific recording for a conference room. use when you need to remove an unwanted or outdated recording after confirming the conference and recording ids. deletion is irreversible.
Delete Recordings
Tool to delete all recordings for a conference room. use when you need to clear all saved recordings for a specific conference before archiving or reusing it.
Generate Autologin URL
Tool to generate an autologin url for a conference participant. use when you need to provide direct access to a conference room without separate login.
Generate Session PDF Report
Tool to generate a pdf report for a specific session. use when you need to download session analytics as a pdf file.
Get Chat Details
Tool to retrieve details of a specific chat session. use when you have the chat id and need its metadata and messages.
Connect any two apps with Notis in the middle.
Zendesk and Clickmeeting, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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