Query ClickHouse for every new Zendesk ticket
Give each incoming ticket the right data context before anyone starts investigating.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Execute ClickHouse Query
Execute a sql query in clickhouse and return the results. this is the primary action for querying data from clickhouse databases.
Why this helps
Support work stalls when agents must switch between Zendesk and analytics tools to find basic usage or account data.
- Reduce tab switching during support triage
- Add live data context to ticket investigations
- Speed up accurate first responses
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClickHouse once in the Notis portal.
- 2Create an automation with a name and prompt describing the context you need.
- 3Tell Notis to query ClickHouse using details from each new Zendesk ticket and summarize relevant results.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket and review the run report.
Questions about this workflow
What can the query use from the ticket?
Notis can use the ticket content and available metadata as context for the SQL request.
Can I change the SQL logic later?
Yes. Update the plain language automation prompt with the query rules you want.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to ClickHouse. A trigger fires from one place; an action lands in another.
Zendesk triggers
ClickHouse actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Execute ClickHouse Query
Execute a sql query in clickhouse and return the results. this is the primary action for querying data from clickhouse databases.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Database Schema
Get comprehensive schema overview of an entire database including all tables and optionally their column definitions. essential for ai agents to understand the complete database structure in a single call.
New User Created
Triggered when a new user is created in Zendesk.
Get Table Schema
Get detailed schema information for a specific table including column definitions, types, keys, and optionally sample data. this is essential for ai agents to understand table structure before constructing queries.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List ClickHouse Databases
List all databases in the clickhouse instance. useful for discovering available databases before querying tables.
List ClickHouse Tables
List tables in clickhouse databases. returns information about tables including their engine, size, and row count.
Connect any two apps with Notis in the middle.
Zendesk and ClickHouse, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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