Prepare schema context for complex tickets
Give difficult support questions a structured map of the data behind them.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Database Schema
Get comprehensive schema overview of an entire database including all tables and optionally their column definitions. essential for ai agents to understand the complete database structure in a single call.
Why this helps
Complex tickets create extra cognitive load when investigators must discover schema details while also diagnosing the issue.
- Reduce investigation setup time
- Make technical handoffs clearer
- Lower cognitive load during complex support work
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClickHouse once in the Notis portal.
- 2Create an automation describing the schema context to produce.
- 3Tell Notis to retrieve a ClickHouse database schema overview and summarize tables relevant to each new complex ticket.
- 4Pick New Zendesk Ticket as the trigger and choose where reports should go.
- 5Test with one complex ticket.
Questions about this workflow
Can the workflow focus on a specific symptom?
Yes. Include the symptom and desired data areas in the prompt.
Is this a query execution workflow?
No. It retrieves schema context. Use Execute ClickHouse Query when you need result rows.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to ClickHouse. A trigger fires from one place; an action lands in another.
Zendesk triggers
ClickHouse actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Execute ClickHouse Query
Execute a sql query in clickhouse and return the results. this is the primary action for querying data from clickhouse databases.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Database Schema
Get comprehensive schema overview of an entire database including all tables and optionally their column definitions. essential for ai agents to understand the complete database structure in a single call.
New User Created
Triggered when a new user is created in Zendesk.
Get Table Schema
Get detailed schema information for a specific table including column definitions, types, keys, and optionally sample data. this is essential for ai agents to understand table structure before constructing queries.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List ClickHouse Databases
List all databases in the clickhouse instance. useful for discovering available databases before querying tables.
List ClickHouse Tables
List tables in clickhouse databases. returns information about tables including their engine, size, and row count.
Connect any two apps with Notis in the middle.
Zendesk and ClickHouse, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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