Check account risk signals from support tickets
Give account decisions timely evidence when support conversations reveal concern.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Execute ClickHouse Query
Execute a sql query in clickhouse and return the results. this is the primary action for querying data from clickhouse databases.
Why this helps
Revenue risk is easy to miss when support context and product usage data are reviewed separately.
- Surface risk signals earlier
- Help founders focus on accounts needing attention
- Reduce manual cross system review
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClickHouse once in the Notis portal.
- 2Create an automation describing the account risk signals to check.
- 3Tell Notis to query ClickHouse using the new ticket context and summarize relevant usage or billing indicators.
- 4Pick New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one ticket that mentions renewal, cancellation, or degraded value.
Questions about this workflow
Does this determine account risk automatically?
It reports the signals and rules you specify. Your team should define how to interpret them.
What if billing data is absent?
Ask Notis to state which requested signals are unavailable in the returned data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to ClickHouse. A trigger fires from one place; an action lands in another.
Zendesk triggers
ClickHouse actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Execute ClickHouse Query
Execute a sql query in clickhouse and return the results. this is the primary action for querying data from clickhouse databases.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Database Schema
Get comprehensive schema overview of an entire database including all tables and optionally their column definitions. essential for ai agents to understand the complete database structure in a single call.
New User Created
Triggered when a new user is created in Zendesk.
Get Table Schema
Get detailed schema information for a specific table including column definitions, types, keys, and optionally sample data. this is essential for ai agents to understand table structure before constructing queries.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List ClickHouse Databases
List all databases in the clickhouse instance. useful for discovering available databases before querying tables.
List ClickHouse Tables
List tables in clickhouse databases. returns information about tables including their engine, size, and row count.
Connect any two apps with Notis in the middle.
Zendesk and ClickHouse, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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