Check feature adoption behind support questions
See the usage story behind a question about setup, value, or adoption.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Execute ClickHouse Query
Execute a sql query in clickhouse and return the results. this is the primary action for querying data from clickhouse databases.
Why this helps
Support responses are less useful when teams cannot see whether the customer has used the feature being discussed.
- Personalize support responses
- Spot adoption gaps
- Reduce manual product usage checks
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClickHouse once in the Notis portal.
- 2Create an automation describing the feature adoption context to retrieve.
- 3Tell Notis to query ClickHouse for relevant feature usage from each new Zendesk ticket and summarize the result.
- 4Pick New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one feature related ticket.
Questions about this workflow
How should the feature be identified?
Name the feature and the ClickHouse event or metric that represents its use in the prompt.
Can it flag zero usage?
Yes. Ask Notis to call out absent or below threshold activity.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to ClickHouse. A trigger fires from one place; an action lands in another.
Zendesk triggers
ClickHouse actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Execute ClickHouse Query
Execute a sql query in clickhouse and return the results. this is the primary action for querying data from clickhouse databases.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Database Schema
Get comprehensive schema overview of an entire database including all tables and optionally their column definitions. essential for ai agents to understand the complete database structure in a single call.
New User Created
Triggered when a new user is created in Zendesk.
Get Table Schema
Get detailed schema information for a specific table including column definitions, types, keys, and optionally sample data. this is essential for ai agents to understand table structure before constructing queries.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List ClickHouse Databases
List all databases in the clickhouse instance. useful for discovering available databases before querying tables.
List ClickHouse Tables
List tables in clickhouse databases. returns information about tables including their engine, size, and row count.
Connect any two apps with Notis in the middle.
Zendesk and ClickHouse, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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