Identify shared inbox requesters
Know whether the person asking for help is a team mailbox.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Role Account Verifier
Tool to determine if an email is a role-based account. Use when identifying group mailboxes (e.g., support@) before sending targeted communications.
Why this helps
Shared addresses can obscure the actual contact and complicate ownership.
- Highlight team mailboxes
- Guide clearer ownership decisions
- Avoid overly personal replies to shared addresses
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Clearout once in Notis
- 2Create a new automation in Automations
- 3Tell Notis to identify role-based emails on each new ticket
- 4Pick New Zendesk Ticket as the trigger and choose a report channel
- 5Test with one real Zendesk ticket
Questions about this workflow
Which addresses can be flagged?
Common role addresses such as support@, info@, or sales@ may be identified.
Does it identify a person?
No. It classifies the requester address as role-based or not.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Clearout. A trigger fires from one place; an action lands in another.
Zendesk triggers
Clearout actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Autocomplete Company to Domain
Tool to autocomplete company names to probable domains with confidence scores. Use after obtaining a company name or URL to get suggestions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Business Account Verify
Tool to check if an email belongs to a business/work account. Use when validating corporate emails before onboarding.
New User Created
Triggered when a new user is created in Zendesk.
Catch-All Verify
Tool to check if an email domain is catch-all. Use after confirming email validity.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Verify Disposable Email
Tool to check if an email is from a disposable provider. Use after acquiring an email address.
Find Domain MX Records
Tool to retrieve MX records for a domain in priority order. Use when you need to find a domain's mail servers (e.g., for email routing setup).
Fetch Domain WHOIS Information
Tool to fetch WHOIS record for a domain. Use when you need WHOIS data for a domain.
Bulk Email Finder
Tool to upload a CSV or XLSX contacts file for bulk email finding. Use when you need to find emails for a list of contacts in bulk.
Cancel Bulk Email Finder Job
Tool to cancel a running bulk email finder job. Use when you need to stop an in-progress list scan before completion.
Connect any two apps with Notis in the middle.
Zendesk and Clearout, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Clearout.