List ClassMarker certificates for a support request
Help agents answer completion proof questions with a current certificate list.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Certificates
Tool to list all certificates. Use when you need to retrieve all certificates available in the account.
Why this helps
Certificate requests create delays when support cannot see available options quickly.
- Speeds certificate questions
- Reduces manual searches
- Improves completion support
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ClassMarker in Notis.
- 2Create an automation for certificate questions.
- 3Tell Notis to list certificates and summarize those relevant to the ticket.
- 4Pick New Zendesk Ticket and choose a report channel.
- 5Test with one certificate request.
Questions about this workflow
Does this issue a certificate?
No. It lists available certificates for review.
Can it explain certificate options?
Ask Notis to summarize the returned certificate names and details relevant to the requester.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Classmarker. A trigger fires from one place; an action lands in another.
Zendesk triggers
Classmarker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Access List Item
Tool to add one or more access codes to an access list. Use after obtaining a valid access_list_id to grant exam access.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a new question category
Tool to create a new question category. Use after confirming the parent category ID.
New User Created
Triggered when a new user is created in Zendesk.
Create Group
Tool to create a new group. Use when you need to organize users into a specific group after planning your user structure.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Question
Tool to create a new question with specified text, type, and category. Use after finalizing details. Set verify_only=True to validate without creating.
Create ClassMarker User
Tool to create a new user in ClassMarker. Use after gathering user details to provision accounts. Provide user info and optional group assignments. Returns the complete API response.
Delete Access List Item
Tool to delete one or more codes from an access list. Use after confirming the list exists.
Delete API Key
Tool to delete an API key by its ID. Use when you need to revoke an API key immediately.
Delete Group
Tool to delete a group by its ID. Use when you need to remove a group from ClassMarker.
Connect any two apps with Notis in the middle.
Zendesk and Classmarker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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