Start CircleCI reproduction runs from Zendesk tickets
Move a bug report from customer support to an engineering run without copying details between tools.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Trigger Pipeline
Tool to trigger a new pipeline for the specified project. use when you need to start a build on a branch or tag programmatically.
Why this helps
Important ticket context gets lost while someone manually opens a build and explains the issue again.
- Reduce support to engineering handoff time
- Keep the original ticket context in the run report
- Start investigation before the issue is forgotten
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CircleCI once in the Notis portal.
- 2Create a new automation and describe the desired reproduction run in one plain language instruction.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where Notis should send run reports.
- 5Test it with one real ticket that contains a software issue.
Questions about this workflow
Can Notis decide which branch to run?
Yes, if the ticket includes branch or repository guidance. Otherwise, tell Notis the default in the automation instruction.
What happens when the ticket lacks technical details?
Notis can request or report the missing context instead of pretending a valid reproduction run was created.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Circleci. A trigger fires from one place; an action lands in another.
Zendesk triggers
Circleci actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Job Artifacts
Tool to retrieve artifacts produced by a specific job. use after a job has completed to list its output files.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Job Details
Tool to fetch details of a specific job within a project. use when you need status, timing, and executor information for a circleci job by its number.
New User Created
Triggered when a new user is created in Zendesk.
Get Pipeline Config
Tool to fetch pipeline configuration by id. use when you need the source or compiled yaml of a specific pipeline.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Test Metadata
Tool to fetch test metadata for a specific job. use when you need detailed test results, run times, and failure messages after a job completes.
Get User Information
Tool to retrieve information about a circleci user by their unique id. use when you need user profile details after obtaining the user id.
List Pipelines for Project
Tool to list all pipelines for a specific project. use when you need to retrieve the pipelines for a project (e.g., to display recent runs on a dashboard).
List Self-Hosted Runners
Tool to list available self-hosted runners. use when you need to retrieve all configured self-hosted runners for your organization.
List Workflows by Pipeline ID
Tool to list all workflows associated with a specific pipeline. use when you need to fetch or paginate through workflows by pipeline id.
Connect any two apps with Notis in the middle.
Zendesk and Circleci, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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