Turn CircleCI test failures into a clear ticket summary
Make failing test evidence easier to understand before the next handoff.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Test Metadata
Tool to fetch test metadata for a specific job. use when you need detailed test results, run times, and failure messages after a job completes.
Why this helps
Raw test output creates another investigation task when a ticket already needs a fast response.
- Highlight failure messages quickly
- Reduce time spent scanning test output
- Give engineering a consistent handoff summary
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CircleCI once in the Notis portal.
- 2Create an automation that retrieves test metadata for the job named in a new ticket and summarizes actionable failures.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where the summary should be delivered.
- 5Test with a ticket containing a completed job reference.
Questions about this workflow
Can it summarize passing tests too?
Yes. Tell Notis to include passing counts or focus only on failures in the instruction.
Does it rerun the tests?
No. It reads the available test metadata from the referenced job.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Circleci. A trigger fires from one place; an action lands in another.
Zendesk triggers
Circleci actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Job Artifacts
Tool to retrieve artifacts produced by a specific job. use after a job has completed to list its output files.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Job Details
Tool to fetch details of a specific job within a project. use when you need status, timing, and executor information for a circleci job by its number.
New User Created
Triggered when a new user is created in Zendesk.
Get Pipeline Config
Tool to fetch pipeline configuration by id. use when you need the source or compiled yaml of a specific pipeline.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Test Metadata
Tool to fetch test metadata for a specific job. use when you need detailed test results, run times, and failure messages after a job completes.
Get User Information
Tool to retrieve information about a circleci user by their unique id. use when you need user profile details after obtaining the user id.
List Pipelines for Project
Tool to list all pipelines for a specific project. use when you need to retrieve the pipelines for a project (e.g., to display recent runs on a dashboard).
List Self-Hosted Runners
Tool to list available self-hosted runners. use when you need to retrieve all configured self-hosted runners for your organization.
List Workflows by Pipeline ID
Tool to list all workflows associated with a specific pipeline. use when you need to fetch or paginate through workflows by pipeline id.
Connect any two apps with Notis in the middle.
Zendesk and Circleci, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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