Route Zendesk bug screenshots to Cincopa
Give engineering a dependable visual trail for every incoming bug report.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Upload Asset From URL
Tool to upload a new asset directly from a provided external url and receive a status id for tracking. use when you need to import media from a remote source and optionally specify a gallery or existing asset.
Why this helps
Screenshots stay trapped in support threads and slow down triage.
- Preserve visual bug context
- Speed up handoffs
- Create a shared evidence gallery
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cincopa once.
- 2Create an automation instructing Notis to upload screenshot URLs from each new ticket to a named Cincopa gallery.
- 3Choose New Zendesk Ticket as the trigger.
- 4Select a report destination and test with one screenshot based ticket.
Questions about this workflow
Can it upload more than one screenshot?
Yes. Ask Notis to process every usable screenshot URL found in the ticket.
What if screenshots require sign in?
The URL must be accessible to the connected Cincopa integration or the upload will be reported as unsuccessful.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cincopa. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cincopa actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Upload Asset From URL
Tool to upload a new asset directly from a provided external url and receive a status id for tracking. use when you need to import media from a remote source and optionally specify a gallery or existing asset.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Abort Asset Upload From URL
Tool to abort an ongoing asset upload-in-progress by providing its status id. use when an upload is no longer needed, was initiated by mistake, or is taking too long.
New User Created
Triggered when a new user is created in Zendesk.
Get Asset Upload From URL Status
Tool to check the status of an asset upload initiated via url by its status id. use after calling 'upload asset from url' to poll for completion.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Validate API Connection
Tool to validate api connection. use after obtaining a valid api token to confirm connectivity.
Connect any two apps with Notis in the middle.
Zendesk and Cincopa, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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