Publish customer videos from Zendesk to Cincopa
Make customer recordings available to product, support, and marketing teams in one media hub.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Upload Asset From URL
Tool to upload a new asset directly from a provided external url and receive a status id for tracking. use when you need to import media from a remote source and optionally specify a gallery or existing asset.
Why this helps
Customer videos are scattered across support conversations and disappear from team workflows.
- Collect reproducible customer evidence
- Give teams one video source
- Cut copy and paste work
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cincopa in Notis.
- 2Create an automation that finds video URLs in each new ticket and uploads them to your chosen Cincopa gallery.
- 3Select New Zendesk Ticket as the trigger.
- 4Pick where reports should go and test with a real ticket containing a video link.
Questions about this workflow
Does the workflow download private videos?
Only URLs that the connected Cincopa account can access should be used; private access requirements must be supplied by you.
Can Notis add a summary to the report?
Yes. Ask it to report the ticket, source URL, and Cincopa upload status.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cincopa. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cincopa actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Upload Asset From URL
Tool to upload a new asset directly from a provided external url and receive a status id for tracking. use when you need to import media from a remote source and optionally specify a gallery or existing asset.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Abort Asset Upload From URL
Tool to abort an ongoing asset upload-in-progress by providing its status id. use when an upload is no longer needed, was initiated by mistake, or is taking too long.
New User Created
Triggered when a new user is created in Zendesk.
Get Asset Upload From URL Status
Tool to check the status of an asset upload initiated via url by its status id. use after calling 'upload asset from url' to poll for completion.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Validate API Connection
Tool to validate api connection. use after obtaining a valid api token to confirm connectivity.
Connect any two apps with Notis in the middle.
Zendesk and Cincopa, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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