Upload new Zendesk ticket media to Cincopa
Keep customer shared screenshots, recordings, and files organized in Cincopa without leaving Zendesk.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Upload Asset From URL
Tool to upload a new asset directly from a provided external url and receive a status id for tracking. use when you need to import media from a remote source and optionally specify a gallery or existing asset.
Why this helps
Useful media gets buried in ticket threads and is hard to find later.
- Centralize customer shared media
- Reduce manual downloads
- Preserve ticket context in reports
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cincopa once in the Notis portal.
- 2Create an automation and describe that public media URLs in new tickets should be uploaded to a specified Cincopa gallery.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel, then test with one ticket containing a usable media URL.
Questions about this workflow
What happens when a ticket has no usable media URL?
Notis reports that no upload was attempted and leaves the ticket unchanged.
Can I choose the destination gallery?
Yes. State the gallery name or identifier in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cincopa. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cincopa actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Upload Asset From URL
Tool to upload a new asset directly from a provided external url and receive a status id for tracking. use when you need to import media from a remote source and optionally specify a gallery or existing asset.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Abort Asset Upload From URL
Tool to abort an ongoing asset upload-in-progress by providing its status id. use when an upload is no longer needed, was initiated by mistake, or is taking too long.
New User Created
Triggered when a new user is created in Zendesk.
Get Asset Upload From URL Status
Tool to check the status of an asset upload initiated via url by its status id. use after calling 'upload asset from url' to poll for completion.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Validate API Connection
Tool to validate api connection. use after obtaining a valid api token to confirm connectivity.
Connect any two apps with Notis in the middle.
Zendesk and Cincopa, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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