Check Chatwork members for Zendesk ticket ownership
Choose an owner from the people already in the support room.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Room Members
This tool retrieves a list of all members in a specified chatwork room using the endpoint get /rooms/{room id}/members. it provides essential details like account id, role, name, chatwork id, organization id, and organization name, complementing the existing suite of room management tools.
Why this helps
Tickets sit unassigned while teams figure out who is available and relevant.
- Reduce assignment delays
- Use room membership as context
- Make routing decisions clearer
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Chatwork once in Notis.
- 2Create an automation named Ticket owner check.
- 3Tell Notis to retrieve members of the support room and recommend an owner based on the ticket topic, while showing the evidence used.
- 4Pick New Zendesk Ticket as the trigger and choose where reports go.
- 5Test with one real ticket.
Questions about this workflow
Will this change the Zendesk assignee?
No. It provides a recommendation based on the Chatwork member data.
What if no member matches?
Ask Notis to report that no clear match exists and list the available members.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Chatwork. A trigger fires from one place; an action lands in another.
Zendesk triggers
Chatwork actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Message
This tool allows you to delete a specific message from a chatwork room by calling the delete endpoint at https://api.chatwork.com/v2/rooms/{room id}/messages/{message id}. it requires authentication using a chatwork api token provided in the x-chatworktoken header, and the necessary permissions to delete messages in the specified room.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Chatwork Contacts
This tool retrieves a list of all contacts from chatwork. it is a fundamental tool that fetches all contact information such as account id, room id, name, chatwork id, organization details, department, and avatar image url, without needing additional parameters beyond authentication.
New User Created
Triggered when a new user is created in Zendesk.
Get Chatwork File
This tool retrieves information about a specific file in a chat room. the api endpoint get /v2/rooms/{room id}/files/{file id} provides file details such as file id, account id, message id, filename, filesize, upload time, and download url, which are useful for retrieving file metadata, verifying file existence, and managing file sharing within chatwork.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get My Chatwork Status
This tool retrieves the current status of the authenticated user, including unread message counts and task status. it provides a quick overview of unread messages, mentions, and tasks, making it valuable for monitoring chatwork activity and building automation workflows.
Get Room Members
This tool retrieves a list of all members in a specified chatwork room using the endpoint get /rooms/{room id}/members. it provides essential details like account id, role, name, chatwork id, organization id, and organization name, complementing the existing suite of room management tools.
Get Room Messages
This tool retrieves messages from a specific chatwork room using the get https://api.chatwork.com/v2/rooms/{room id}/messages endpoint. it requires a room id parameter and an optional force flag to refresh the cache by retrieving the 100 newest messages.
Get Chatwork Rooms
This tool retrieves a list of all chat rooms associated with the authenticated chatwork account. it includes group chats, direct chats, and personal chats, and does not require any additional parameters beyond authentication.
Upload File to Chatwork Room
This tool allows users to upload files to a specific chatwork room. it enables file sharing functionality within the chatwork platform by providing an endpoint to upload files (along with an optional message) to a given room.
Connect any two apps with Notis in the middle.
Zendesk and Chatwork, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Chatwork.