Turn real tickets into focused training prompts
Convert live support situations into short exercises your team can use immediately.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Why this helps
Training material becomes stale when it is disconnected from the situations agents handle today.
- Keep training tied to real support work
- Create exercises faster
- Help agents practice judgment and tone
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Chatfai once.
- 2Create an automation for ticket training prompts.
- 3Tell Notis to retrieve the public character by the supplied ID and write one internal training prompt grounded in the ticket context.
- 4Choose New Zendesk Ticket as the trigger and select the report channel.
- 5Test with one real ticket before sharing the prompts.
Questions about this workflow
Does the prompt expose the customer publicly?
The workflow creates a report in your selected channel. Apply your own internal handling rules before sharing it.
Can it score an agent response?
No. The available action retrieves character details and the workflow drafts a prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Chatfai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Chatfai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Chatfai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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