Make ticket handoffs easier with character context
Give the next person a clear starting point instead of another full ticket read.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Why this helps
Handoffs create delays when the next agent must reconstruct context from a long ticket and a separate character tool.
- Shorten handoff reading time
- Preserve important context
- Make follow up questions explicit
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Chatfai once in Notis.
- 2Create an automation for ticket handoff notes.
- 3Instruct Notis to retrieve the public character by the supplied ID and write a concise handoff note with known facts, unknowns, and next questions.
- 4Choose New Zendesk Ticket as the trigger and select where reports should go.
- 5Test with one real handoff example.
Questions about this workflow
Does the note change ticket ownership?
No. It produces a report for the selected channel.
Can the note include details from prior tickets?
Only if that history is supplied in the event context or your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Chatfai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Chatfai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Chatfai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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