Turn recurring ticket context into focused FAQ drafts
Capture the questions a support team will ask next while the ticket context is still fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Why this helps
Useful FAQ ideas are lost when agents resolve tickets without recording the questions behind them.
- Capture reusable questions from live work
- Improve internal support documentation
- Reduce repeated investigation
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Chatfai in the Notis portal.
- 2Create an automation for ticket FAQ drafts.
- 3Tell Notis to retrieve the public character by the supplied ID and draft concise FAQ questions and answers grounded in the ticket and returned details.
- 4Select New Zendesk Ticket as the trigger and choose a report destination.
- 5Test with one real ticket and review the draft for accuracy.
Questions about this workflow
Does this publish a knowledge base article?
No. It creates a draft report based on the available lookup and ticket context.
What if the ticket does not contain enough information?
The draft should identify unanswered questions instead of filling gaps with guesses.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Chatfai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Chatfai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Chatfai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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