Turn new Zendesk tickets into Chatfai character context briefs
Give every new ticket the right character context before you decide what to do next.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Why this helps
Support work slows down when character details are scattered across tools and agents must repeatedly look them up.
- Reduce context switching during ticket triage
- Keep character details available in one report
- Help agents prepare consistent responses
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Chatfai in the Notis portal.
- 2Create a new automation and name it for ticket character briefs.
- 3Tell Notis to retrieve the Chatfai public character using the character ID supplied in the ticket context, then summarize relevant details for the support team.
- 4Choose New Zendesk Ticket as the trigger and select where run reports should go.
- 5Test the automation with one real ticket that includes a character ID.
Questions about this workflow
Where does the character ID come from?
Include it in the ticket context or your instruction. The workflow does not invent or infer an ID that is unavailable.
Does this update the Zendesk ticket?
No. The available Chatfai action retrieves public character details for the run report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Chatfai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Chatfai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Chatfai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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