Create a support roleplay scenario for new users
Give your team a ready starting point for practicing thoughtful user conversations.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Why this helps
Support training scenarios take time to write and often fail to reflect the people your team actually serves.
- Make training more relevant
- Reduce scenario writing time
- Give new support hires concrete practice material
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Chatfai once.
- 2Create an automation for new user roleplay scenarios.
- 3Instruct Notis to retrieve the public character by supplied ID and outline a short support roleplay scenario using only available context.
- 4Pick New User Created as the trigger and choose the report destination.
- 5Test the scenario with one real user event.
Questions about this workflow
Does this start the roleplay automatically?
No. It prepares a scenario from the retrieved character details.
Can the scenario include a ticket?
Only if ticket details are present in the event context or supplied in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Chatfai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Chatfai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Chatfai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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