Give support a conversation style guide for every new user
Help your team meet new users with a consistent, informed communication style.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Why this helps
Teams often need to rediscover how to communicate effectively with a user across separate tools.
- Improve consistency across support handoffs
- Reduce repeated background research
- Make future conversations easier to start
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Chatfai once in the Notis portal.
- 2Create an automation for new user style guides.
- 3In one instruction, ask Notis to retrieve the public character by supplied ID and summarize communication cues, preferences, and open unknowns.
- 4Select New User Created as the trigger and choose where reports should go.
- 5Test with one real new user event.
Questions about this workflow
Can this guarantee how a user wants to be addressed?
No. It can summarize returned character details and clearly mark information that is not provided.
Can it send the guide to the user?
No. The result is a report for your chosen channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Chatfai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Chatfai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Chatfai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Chatfai.