Start new user conversations with better discovery questions
Know what to ask next without starting from a blank page.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Why this helps
Early conversations often drift because support teams lack a focused set of questions for new users.
- Make first conversations more focused
- Reduce repetitive preparation
- Surface gaps in available context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Chatfai in Notis.
- 2Create an automation for new user discovery questions.
- 3Instruct Notis to retrieve the public character by supplied ID and draft a concise question set based only on returned details and the user context.
- 4Select New User Created as the trigger and choose where reports should go.
- 5Test with one real user event.
Questions about this workflow
Will it contact the new user?
No. It creates an internal question set for your selected report channel.
What if the character has little detail?
The output should stay short and state which questions remain open.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Chatfai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Chatfai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Chatfai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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