Review Cats portal routing clues for new tickets
Make the next routing decision easier with a repeatable portal metadata review.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Portals
Tool to list all portals. use when you need to browse portal metadata with pagination after authentication.
Why this helps
Tickets get delayed when the person routing them lacks a quick view of the connected portal context.
- Improve routing consistency
- Highlight missing routing context
- Reduce queue handoff delays
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cats once in Notis.
- 2Create a routing-review automation.
- 3Tell Notis to list Cats portals and identify routing clues or missing information.
- 4Pick New Zendesk Ticket and choose where reports are delivered.
- 5Test with one ticket from the target Zendesk view.
Questions about this workflow
Does Cats decide the assignee?
No. The workflow reports portal context so your team can make the routing decision.
Can the report mention missing data?
Yes, instruct Notis to call out information that the event or portal response does not provide.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cats. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cats actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Portals
Tool to list all portals. use when you need to browse portal metadata with pagination after authentication.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Cats, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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