Flag missing Cats portal context on new tickets
See what the ticket review still needs before it moves through the queue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Portals
Tool to list all portals. use when you need to browse portal metadata with pagination after authentication.
Why this helps
Support teams lose time discovering missing context only after a ticket has already bounced.
- Find gaps at intake
- Reduce ticket bouncing
- Make requests for context clearer
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cats in Notis.
- 2Create an automation for missing-context review.
- 3Tell Notis to list portals and identify context absent from the ticket review criteria.
- 4Choose New Zendesk Ticket and select a report destination.
- 5Test with one real ticket.
Questions about this workflow
Can it ask the requester for information?
No. It reports the missing context so your team can decide how to request it.
Where do the review criteria come from?
You provide them in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cats. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cats actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Portals
Tool to list all portals. use when you need to browse portal metadata with pagination after authentication.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Cats, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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