Create a Cats portal brief for ticket escalations
Give escalation decisions a compact portal brief before another person has to investigate.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Portals
Tool to list all portals. use when you need to browse portal metadata with pagination after authentication.
Why this helps
Escalations lose momentum when the next person must rebuild the context from scratch.
- Improve escalation handoffs
- Reduce repeated investigation
- Make exceptions easier to spot
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cats once.
- 2Create an automation for escalation briefs.
- 3Tell Notis to list portals and write a brief with relevant facts, unknowns, and suggested follow-up.
- 4Select New Zendesk Ticket and choose the report channel.
- 5Test with a representative ticket.
Questions about this workflow
Does the brief escalate tickets automatically?
No. It prepares context for your team to decide the next step.
Can unknowns be listed?
Yes, ask Notis to separate returned facts from missing information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cats. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cats actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Portals
Tool to list all portals. use when you need to browse portal metadata with pagination after authentication.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Cats, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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