Add Cats portal context to every new ticket review
Give ticket triage a consistent view of the Cats portals available at the moment a request arrives.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Portals
Tool to list all portals. use when you need to browse portal metadata with pagination after authentication.
Why this helps
Support triage slows down when portal context has to be checked manually for each new request.
- Reduce context switching
- Standardize ticket intake reviews
- Keep portal information attached to the event
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cats in Notis.
- 2Create an automation for new-ticket portal context.
- 3In one instruction, ask Notis to list Cats portals and summarize relevant context for the ticket.
- 4Choose New Zendesk Ticket and select a report channel.
- 5Test with one real ticket.
Questions about this workflow
Does this update the Zendesk ticket?
No. It produces a report from the ticket event and Cats portal metadata.
Can I define what context matters?
Yes, include your review criteria in the plain-language automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cats. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cats actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Portals
Tool to list all portals. use when you need to browse portal metadata with pagination after authentication.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Cats, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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