Resolve eligible transcription cancellations from Zendesk
Clear cancellation requests quickly while the file is still eligible for a refund.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Why this helps
Refund windows can close while teams manually verify cancellation details.
- Speeds up eligible refund handling
- Keeps cancellation context with the ticket
- Reduces duplicate status checks
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CastingWords in Notis.
- 2Create an automation that cancels and refunds files only when the ticket confirms no transcription work has begun.
- 3Choose the New Zendesk Ticket trigger.
- 4Select a report channel and test with one eligible cancellation request.
Questions about this workflow
When is a refund applicable?
CastingWords applies refunds when the file is in a pre processing, audio processing, or error state and no transcription work has been done.
What if work has already started?
Tell Notis to skip the cancellation action and report that manual review is needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Castingwords. A trigger fires from one place; an action lands in another.
Zendesk triggers
Castingwords actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Prepay Balance
Tool to retrieve the current prepay balance for the account. use when you need to check available funds before placing new transcription orders.
New User Created
Triggered when a new user is created in Zendesk.
Get registered webhook URL
Tool to retrieve the currently registered webhook url for account notifications. use when you need to verify your webhook setup.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Order Transcript
Tool to create a new transcription order for audio/video at a url. use when you have an accessible media url and need to initiate transcription.
Order Upgrades
Tool to order an upgrade for a specific audio file. use after transcription is complete to add items like timestamps or extra editing. example: 'order timestamps for file 12345'.
Register Webhook
Tool to register a webhook url to receive transcript completion notifications. use when you want castingwords to post transcript-complete events to your service endpoint.
List Available SKUs
Tool to retrieve list of available skus. use when you need to know available services and pricing before placing an order.
Test Webhook Call
Tool to request a test webhook call for a specific event type. use after registering a webhook url to ensure webhook notifications are functioning properly.
Connect any two apps with Notis in the middle.
Zendesk and Castingwords, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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