Set the right Carbone API version for ticket documents
Keep ticket-driven document runs aligned with the API version your templates expect.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Set Carbone API Version
Tool to set the carbone api version to be used for subsequent requests. use before rendering or managing templates to ensure correct version is applied.
Why this helps
Version mismatches can interrupt otherwise routine support document generation.
- Apply a consistent API version
- Reduce version-related failures
- Make document runs more predictable
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Carbone in Notis once.
- 2Create an automation and describe which Carbone API version should be applied for ticket work.
- 3Choose New Zendesk Ticket as the trigger.
- 4Select where run reports should go.
- 5Test with one real ticket.
Questions about this workflow
Who decides the API version?
Use the version required by your Carbone templates and account setup. Provide that instruction when creating the automation.
Does this change Zendesk data?
No. It configures the Carbone request context for the automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Carbone. A trigger fires from one place; an action lands in another.
Zendesk triggers
Carbone actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New User Created
Triggered when a new user is created in Zendesk.
Generate Carbone Report
Tool to generate a carbone report from a template and json data. use when you need to render documents in various formats.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Generate Template ID
Tool to generate a unique template id for a new template. use when you need the template identifier before uploading.
Get Carbone Server Status
Tool to retrieve the current status and health of the carbone server. use before generating reports to ensure the service is operational.
Set Carbone API Version
Tool to set the carbone api version to be used for subsequent requests. use before rendering or managing templates to ensure correct version is applied.
Upload a template
Tool to upload a template to the carbone server. use when you need to add or replace a template by providing its content.
Connect any two apps with Notis in the middle.
Zendesk and Carbone, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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