Turn recurring Zendesk questions into discussions
Give repeated questions a shared learning space instead of answering the same issue one ticket at a time.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create discussion topic
Creates a new discussion topic in a specified canvas course, allowing comprehensive configuration of its content, type, publication settings, engagement features, and associations.
Why this helps
Common questions indicate a learning gap, but support teams lack a quick way to turn them into group learning.
- Surface learning gaps quickly
- Invite peer responses in one place
- Reduce repetitive one to one answers
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Canvas in the Notis portal once.
- 2Create an automation that drafts a discussion topic from qualifying new ticket questions.
- 3Pick New Zendesk Ticket as the trigger.
- 4Select a report channel and test with one question.
Questions about this workflow
Can the topic include a suggested prompt?
Yes. Ask Notis to turn the ticket question into a clear discussion prompt.
How do I prevent every ticket from creating a topic?
Describe the repeat pattern or labels that qualify a ticket in the automation prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Canvas. A trigger fires from one place; an action lands in another.
Zendesk triggers
Canvas actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create account notification
Creates a global notification within a canvas account, ensuring `end at` is after `start at` and any specified `notification roles` are valid.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create appointment group
Creates a new appointment group in canvas for schedulable time slots within specified course or group contexts.
New User Created
Triggered when a new user is created in Zendesk.
Create an assignment
Creates a new assignment within a specified course in canvas lms.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create assignment override
Creates an assignment override to adjust due/unlock/lock dates for an assignment in a course, targeting specific students (requires `title`), a group, or a course section; at least one target (`student ids`, `group id`, or `course section id`) is required.
Create Calendar Event
Creates a calendar event with options for recurrence (finite `rrule` series only), section-specific timings, and blackout dates within a specified context.
Create communication channel
Creates a new communication channel (e.g., email, sms, push) for an existing canvas user to receive notifications.
Create content share
Shares a canvas content item to specified users, if the sender has necessary permissions and receiver ids are valid.
Create conversation
Use to send messages in canvas by creating a new conversation or adding to an existing one; an existing conversation with the same recipients (and matching scope/filter, if specified) may be reused unless `force new` is true.
Connect any two apps with Notis in the middle.
Zendesk and Canvas, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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