Retrieve submission files for support review
Inspect the submitted files directly when a learner reports an upload problem.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get submission files
Retrieves files from a student's canvas assignment submission, processing text, binary, and zip files, and providing s3 download urls if s3 integration is active and uploads are successful.
Why this helps
File related tickets stall while support teams wait for learners to resend work or describe what happened.
- Investigate file issues faster
- Avoid unnecessary resubmissions
- Give support concrete evidence
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Canvas in the Notis portal once.
- 2Create an automation that retrieves files from the relevant submission for qualifying tickets.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports go and test with one upload issue.
Questions about this workflow
Can it process text and zip files?
Yes. The action processes supported text, binary, and zip files and can return download URLs when available.
Does it alter the submitted files?
No. It retrieves and processes them for the support review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Canvas. A trigger fires from one place; an action lands in another.
Zendesk triggers
Canvas actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create account notification
Creates a global notification within a canvas account, ensuring `end at` is after `start at` and any specified `notification roles` are valid.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create appointment group
Creates a new appointment group in canvas for schedulable time slots within specified course or group contexts.
New User Created
Triggered when a new user is created in Zendesk.
Create an assignment
Creates a new assignment within a specified course in canvas lms.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create assignment override
Creates an assignment override to adjust due/unlock/lock dates for an assignment in a course, targeting specific students (requires `title`), a group, or a course section; at least one target (`student ids`, `group id`, or `course section id`) is required.
Create Calendar Event
Creates a calendar event with options for recurrence (finite `rrule` series only), section-specific timings, and blackout dates within a specified context.
Create communication channel
Creates a new communication channel (e.g., email, sms, push) for an existing canvas user to receive notifications.
Create content share
Shares a canvas content item to specified users, if the sender has necessary permissions and receiver ids are valid.
Create conversation
Use to send messages in canvas by creating a new conversation or adding to an existing one; an existing conversation with the same recipients (and matching scope/filter, if specified) may be reused unless `force new` is true.
Connect any two apps with Notis in the middle.
Zendesk and Canvas, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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