Check quiz submissions from Zendesk tickets
Investigate quiz submission questions with the actual Canvas record in view.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get quiz submissions
Retrieves all submissions for a specific quiz within a course; ensure `course id` and `quiz id` are valid and the quiz belongs to the course.
Why this helps
Submission questions often require manual Canvas searches and repeated requests for identifiers.
- Shorten submission investigations
- Reduce avoidable escalation
- Give support a reliable record
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Canvas in the Notis portal once.
- 2Create an automation that retrieves quiz submissions for qualifying tickets and summarizes the relevant result.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one quiz question.
Questions about this workflow
Can this verify one student's attempt?
Yes. Provide the course and quiz context plus the student information available in the ticket.
Does it change quiz submissions?
No. This action retrieves submission data only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Canvas. A trigger fires from one place; an action lands in another.
Zendesk triggers
Canvas actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create account notification
Creates a global notification within a canvas account, ensuring `end at` is after `start at` and any specified `notification roles` are valid.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create appointment group
Creates a new appointment group in canvas for schedulable time slots within specified course or group contexts.
New User Created
Triggered when a new user is created in Zendesk.
Create an assignment
Creates a new assignment within a specified course in canvas lms.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create assignment override
Creates an assignment override to adjust due/unlock/lock dates for an assignment in a course, targeting specific students (requires `title`), a group, or a course section; at least one target (`student ids`, `group id`, or `course section id`) is required.
Create Calendar Event
Creates a calendar event with options for recurrence (finite `rrule` series only), section-specific timings, and blackout dates within a specified context.
Create communication channel
Creates a new communication channel (e.g., email, sms, push) for an existing canvas user to receive notifications.
Create content share
Shares a canvas content item to specified users, if the sender has necessary permissions and receiver ids are valid.
Create conversation
Use to send messages in canvas by creating a new conversation or adding to an existing one; an existing conversation with the same recipients (and matching scope/filter, if specified) may be reused unless `force new` is true.
Connect any two apps with Notis in the middle.
Zendesk and Canvas, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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