Route urgent Zendesk tickets into Canvas conversations
Turn high priority tickets into a focused conversation before handoffs and follow-ups are missed.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create conversation
Use to send messages in canvas by creating a new conversation or adding to an existing one; an existing conversation with the same recipients (and matching scope/filter, if specified) may be reused unless `force new` is true.
Why this helps
Urgent tickets create fragmented escalation messages and make it hard to know who is handling the next step.
- Create a clear escalation thread
- Keep responsible staff aligned
- Reduce duplicate status checks
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Canvas in the Notis portal once.
- 2Create an automation that sends urgent new ticket summaries to a Canvas conversation.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose the report channel and test with one urgent ticket.
Questions about this workflow
Can the automation reuse an existing conversation?
Yes. The conversation action can reuse a matching thread unless you instruct Notis to create a new one.
How should urgency be identified?
Describe the ticket priority, tags, or language that should count as urgent.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Canvas. A trigger fires from one place; an action lands in another.
Zendesk triggers
Canvas actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create account notification
Creates a global notification within a canvas account, ensuring `end at` is after `start at` and any specified `notification roles` are valid.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create appointment group
Creates a new appointment group in canvas for schedulable time slots within specified course or group contexts.
New User Created
Triggered when a new user is created in Zendesk.
Create an assignment
Creates a new assignment within a specified course in canvas lms.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create assignment override
Creates an assignment override to adjust due/unlock/lock dates for an assignment in a course, targeting specific students (requires `title`), a group, or a course section; at least one target (`student ids`, `group id`, or `course section id`) is required.
Create Calendar Event
Creates a calendar event with options for recurrence (finite `rrule` series only), section-specific timings, and blackout dates within a specified context.
Create communication channel
Creates a new communication channel (e.g., email, sms, push) for an existing canvas user to receive notifications.
Create content share
Shares a canvas content item to specified users, if the sender has necessary permissions and receiver ids are valid.
Create conversation
Use to send messages in canvas by creating a new conversation or adding to an existing one; an existing conversation with the same recipients (and matching scope/filter, if specified) may be reused unless `force new` is true.
Connect any two apps with Notis in the middle.
Zendesk and Canvas, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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