Turn Zendesk tickets into Canvas assignments
Capture every training request as a ready-to-run Canvas assignment before it gets buried in the support queue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create an assignment
Creates a new assignment within a specified course in canvas lms.
Why this helps
Support requests that require teaching or practice often remain scattered in Zendesk and never become trackable coursework.
- Convert support requests into visible coursework
- Keep assignment creation out of your mental backlog
- Give learners one consistent place for follow-up
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Canvas in the Notis portal once.
- 2Create an automation and describe that qualifying new tickets should become Canvas assignments.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel, then test with one real ticket.
Questions about this workflow
Can Notis decide which tickets need an assignment?
Yes. Tell Notis the ticket signals and context to use in the automation prompt.
Can I include instructions from the ticket?
Yes. Notis can use the ticket conversation as context when creating the assignment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Canvas. A trigger fires from one place; an action lands in another.
Zendesk triggers
Canvas actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create account notification
Creates a global notification within a canvas account, ensuring `end at` is after `start at` and any specified `notification roles` are valid.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create appointment group
Creates a new appointment group in canvas for schedulable time slots within specified course or group contexts.
New User Created
Triggered when a new user is created in Zendesk.
Create an assignment
Creates a new assignment within a specified course in canvas lms.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create assignment override
Creates an assignment override to adjust due/unlock/lock dates for an assignment in a course, targeting specific students (requires `title`), a group, or a course section; at least one target (`student ids`, `group id`, or `course section id`) is required.
Create Calendar Event
Creates a calendar event with options for recurrence (finite `rrule` series only), section-specific timings, and blackout dates within a specified context.
Create communication channel
Creates a new communication channel (e.g., email, sms, push) for an existing canvas user to receive notifications.
Create content share
Shares a canvas content item to specified users, if the sender has necessary permissions and receiver ids are valid.
Create conversation
Use to send messages in canvas by creating a new conversation or adding to an existing one; an existing conversation with the same recipients (and matching scope/filter, if specified) may be reused unless `force new` is true.
Connect any two apps with Notis in the middle.
Zendesk and Canvas, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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