Retrieve Canva asset details from support tickets
Confirm the exact asset, owner, and file details before replying.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Retrieve asset metadata by id
You can retrieve the metadata of an asset by specifying its `assetid`.
Why this helps
Similar filenames make it easy to send the wrong customer asset.
- Reduce wrong-file replies
- Confirm asset identity
- Improve handoff accuracy
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Canva once in Notis.
- 2Create an automation for asset verification.
- 3Tell Notis to retrieve metadata for each Canva asset id mentioned in a new ticket and summarize the result.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real asset reference.
Questions about this workflow
Does this delete or change the asset?
No. This workflow only retrieves metadata.
What if the asset id is missing?
Notis can flag the missing identifier for follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Canva. A trigger fires from one place; an action lands in another.
Zendesk triggers
Canva actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Access user specific brand templates list
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create canva design with optional asset
Create a new canva design using a preset or custom dimensions, and add an asset with `asset id` from a user's project using relevant apis.
New User Created
Triggered when a new user is created in Zendesk.
Create comment reply in design
This preview api allows replying to comments within a design on canva, with a limit of 100 replies per comment. users should note potential unannounced changes, and that preview apis are not eligible for public integrations.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create design comment in preview api
This api is in preview and may change without notice; integrations using it won't pass review. it allows creating comments on a design, with a limit of 1000 comments per design.
Create user or sub folder
This api creates a folder in a canva user's projects at the top level or within another folder, returning the new folder's id and additional details upon success.
Delete asset by id
You can delete an asset by specifying its `assetid`. this operation mirrors the behavior in the canva ui. deleting an item moves it to the trash. deleting an asset doesn't remove it from designs that already use it.
Exchange oauth 2 0 access or refresh token
The oauth 2.0 endpoint issues time-limited (4-hour) access tokens of up to 4kb for user authorization via codes or refresh tokens. it requires client id/secret for authentication.
Fetch asset upload job status
Summarize asset upload outcome by repeatedly calling the endpoint until a 'success' or 'failed' status is received after using the create asset upload job api.
Connect any two apps with Notis in the middle.
Zendesk and Canva, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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