Update Canny Posts from Zendesk Details
Keep one trusted product request updated as customer evidence accumulates.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update Post
Tool to update post details. use when you need to change a post's title, details, eta, images, or custom fields.
Why this helps
Important details remain scattered across tickets instead of strengthening the original feedback post.
- Maintain a single source of truth for a request
- Make new customer evidence visible to product teams
- Avoid creating duplicate feedback posts
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Canny in Notis once.
- 2Create an automation that locates the related Canny post and updates its details with only materially new ticket information.
- 3Pick New Zendesk Ticket as the trigger and choose where reports go.
- 4Test with one ticket linked to an existing request.
Questions about this workflow
Will every ticket overwrite the Canny post?
Tell Notis to append or revise only when the ticket contains new, relevant evidence.
Can it avoid duplicate posts?
Yes. Instruct Notis to search for a matching Canny post before updating and report uncertain matches.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Canny. A trigger fires from one place; an action lands in another.
Zendesk triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New User Created
Triggered when a new user is created in Zendesk.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Zendesk and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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