Reflect Support Resolution in Canny
Keep customer facing product status aligned with what support has learned.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Why this helps
Canny statuses become stale when support resolves or clarifies a request elsewhere.
- Keep product feedback stages current
- Reduce stale status information
- Make resolved customer needs easier to identify
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Canny in Notis once.
- 2Create an automation that evaluates each new Zendesk ticket for clear resolution evidence and updates the matching Canny post status when justified.
- 3Pick New Zendesk Ticket as the trigger and choose a report channel.
- 4Test with one ticket whose resolution maps to a known Canny status.
Questions about this workflow
Does Zendesk provide a direct Canny status mapping?
No fixed mapping is provided. State the status rule in your prompt and ask Notis to flag ambiguous cases.
What if the ticket is only an update, not a resolution?
Tell Notis to leave the Canny status unchanged unless the ticket clearly supports a status change.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Canny. A trigger fires from one place; an action lands in another.
Zendesk triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New User Created
Triggered when a new user is created in Zendesk.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Zendesk and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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