Turn Zendesk Requests into Canny Votes
Make repeated customer demand visible without asking support to count it manually.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Vote
Tool to create a vote for a post. use when you need to record or migrate a user's vote on a post, optionally setting priority or original creation time. example: create a vote for postid abc123 with voterid user 456.
Why this helps
Support teams see repeated requests, but product teams lack a reliable signal of demand.
- Turn support demand into a visible signal
- Reduce manual counting of repeated requests
- Help product teams prioritize based on real customer interest
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Canny in Notis once.
- 2Create an automation that identifies the matching Canny post and records a vote for the corresponding Canny user when a new ticket represents that request.
- 3Pick New Zendesk Ticket as the trigger and choose a report destination.
- 4Test with one ticket from a user who exists in Canny.
Questions about this workflow
What if the user is not in Canny?
Ask Notis to report the missing user and skip the vote until the identity can be confirmed.
Will duplicate tickets create duplicate votes?
Tell Notis to check for an existing vote before creating one when duplicate prevention matters.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Canny. A trigger fires from one place; an action lands in another.
Zendesk triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New User Created
Triggered when a new user is created in Zendesk.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Zendesk and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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