Choose a Canny Category from Zendesk Context
Classify incoming support feedback with the categories your product team already recognizes.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Categories
Tool to list categories. use when fetching categories for a specific board by its id.
Why this helps
Requests land in broad buckets because support lacks quick visibility into board categories.
- Improve classification consistency
- Make product queues easier to scan
- Reduce rework caused by vague categorization
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Canny in Notis once.
- 2Create an automation that identifies the relevant Canny board, lists its categories, and recommends one for each new Zendesk ticket.
- 3Pick New Zendesk Ticket as the trigger and choose where reports go.
- 4Test with one ticket and review the recommendation.
Questions about this workflow
Does this assign the category?
No. It provides category context and a recommendation. The allowed Create Post action can use a category when creating feedback.
What if categories are missing?
Ask Notis to report that the board needs taxonomy review rather than guessing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Canny. A trigger fires from one place; an action lands in another.
Zendesk triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New User Created
Triggered when a new user is created in Zendesk.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Zendesk and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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